Terms & Conditions

LUTROO Terms and Conditions

Last updated: 25/05/2024

Thank you for visiting the LUTROO online store ("lutroo.com.au"). We provide this Store and our services to you subject to the following terms and conditions ("Terms"). These Terms govern your use of the Store and all transactions conducted through it.

Please read these Terms carefully before accessing or using the Store. By accessing or using the Store, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access or use the Store.

1. Conditions of Use:

  • You must be at least 18 years old or of legal age to enter into a contract to use the Store.
  • By using the Store, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.
  • You agree to comply with all applicable laws and regulations when using the Store.
  • LUTROO reserves the right to refuse service to anyone at any time for any reason.

2. Orders and Payment:

  • By placing an order, you agree to pay the stated price for the products and any applicable shipping costs.
  • We accept various payment methods as displayed at checkout.
  • LUTROO reserves the right to verify or cancel your order at any time due to insufficient stock, billing errors, or fraud.
  • In the case of a cancellation, we will provide you with a full refund.

3. Shipping:

  • Shipping costs and estimated delivery times are displayed at checkout.
  • LUTROO is not responsible for delays in shipping caused by factors beyond our control, such as customs clearance or weather events.
  • Risk of loss for purchased items passes to you upon our delivery to the carrier.

4. Returns and Refunds:

  • You may return unused and unworn items within 30 days of receipt for a full refund.
  • Return shipping costs are the responsibility of the customer, unless the return is due to a LUTROO error.
  • To initiate a return, please contact LUTROO customer service at lutroo.clothing@gmail.com

5. Intellectual Property:

    • The content of the Store, including all logos, designs, text, graphics, images, and other materials, is the property of LUTROO or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, modify, distribute, or commercially exploit the Content without our express written permission.

6. Disclaimer:

  • LUTROO products are provided "as is" and without warranties of any kind, express or implied.
  • LUTROO disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • LUTROO does not warrant that the Store will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability:

  • LUTROO shall not be liable for any damages arising from your use of the Store, including but not limited to, direct, indirect, incidental, special, consequential, or punitive damages.

8. Termination:

  • LUTROO may terminate your access to the Store for any reason, at any time, without notice.

9. Governing Law:

  • These Terms shall be governed by and construed in accordance with the laws of NSW, Australia.

10. Entire Agreement:

  • These Terms constitute the entire agreement between you and LUTROO regarding your use of the Store.

11. Contact Us:

  • If you have any questions about these Terms, please contact us at lutroo.clothing@gmail.com